Call centre and outsourced BPO services in Cape Town, South Africa

We are Fusion SA

[Dynamic? Enthusiastic? Eclectic? All of the Above.]

About Fusion Outsourcing SA

Fusion SA provides a number of cost effective BPO services, including contact centre (inbound and outbound), consumer care and business continuity services, to both South African and international markets, across a number of industries. Each of our service offerings is customised, based on your individual requirements and our expertise.

People

We have a number of people management structures in place to ensure that your customers receive the very best service. Once employees are recruited we make sure they continue to develop their skills and progress effectively through a variety of measures including competency profiling and a focused talent management strategy.

Clients

Over the years, we have developed a solid track record in the BPO industry, supporting a number of clients across multiple industries including Financial Services, Health and Telecommunications.

Broad Based Black Economic Empowerment

Fusion SA is wholly committed to promoting Broad Based Black Economic Empowerment (BBBEE) and increasing black participation at all levels in the economy. We strive to ensure that we retain and attain BBBEE compliance and recently achieved a Level 5 BEE status.

Further Education and Training College

In order to provide our call centres with the best-trained agents, Fusion SA is an accredited Further Education and Training College offering skills programmes up to a NQF Level 4 qualification.

Authorised Financial Services Provider

Fusion Outsourcing (Pty) Ltd is an authorised Financial Services Provider, registration number 2003/017437/07, FAIS license number 39433.