About Fusion Outsourcing

Fusion Outsourcing Services (Pty) Ltd (Fusion SA), established in 2004 through a R140-million investment, is the South African Business Process Outsourcing (BPO) division of the BGL Group. We provide a variety of cost effective BPO solutions, including contact centre, consumer care and business continuity services, to clients across a number of industries.

All our BPO solutions are customised to meet the unique needs of each of our clients. Whatever the requirements of your business may be, we tailor our solutions to fit.

Our state-of-the-art infrastructure has been purpose-built to include all the features of a top-tier BPO centre. We have also invested heavily in our call centre and business continuity infrastructure and technology to ensure that we are fully aligned with international best practice.

We are the 3 times recipient of the Best Offshore BPO Centre and Best Offshore Customer Service Centre awards at both national and regional levels, 2008, 2009 and 2010, placing us at the forefront of the BPO industry.