Fusion House celebrated another proud occasion on Thursday the 25th of August, when 29 of our staff members received recognition for further education through the Fusion FET college. Certificates were awarded at a special ceremony.

As an accredited and registered Training provider and Recognition of Prior Learning Centre, the Fusion Further Education & Training (FET) College delivers learning and development initiatives aligned to Fusion’s specific development and competency requirements, and organisational objectives.

Contact Centre Services Training

The programme in Contact Centre Support is specially designed to prepare new entrants to work in the contact centre industry – thereby placing them on track for an exciting career path. Those learners who completed the programme were awarded an NQF Level 2 qualification - recognised by both the South African Qualifications Authority (SAQA) and the Services Sector Educational & Training Authority (SETA).

The course covered topics such as call handling, customer service complaints and problem solving in the call centre, call centre culture, and team work in the contact centre environment

On completion of the programme, candidates are ready to perform in a call centre job, since the programme equips them with the necessary call- and computer skills, as well as experience in customer service and problem resolution within a team environment.

Recognition of Prior Learning for call centre staff

Certificates of competence were also handed over to those call centre staff members who successfully participated in the Fusion FET Recognition of Prior Learning programme. Underwritten by the SETA, the programme awards credits towards the NQF qualification by recognising skills, knowledge and experience gained by prior learning – whether formally, informally or non-formally.

Fusion encourages our staff members to make use of the FET training facilities to equip themselves with the necessary skills to rise above the average.

Well done!