Sunday, 27 November 2011 11:06

BPO Call Centre Outsourcing

BPO call centre outsourcing is one of South Africa’s leading knowledge industries.

“South Africa is among the top 3 offshore locations in which service providers are planning to enter in order to expand their global footprint.”
Everest Group’s Survey on Global Locations

As award winners in the National BPO call centre awards for three years running (Best Offshore BPO Centre, Best Offshore Customer Service Centre, 2008, 2009, 2010, and National Silver and Regional Gold for Sales Agent of the Year in 2010), Fusion Outsourcing is Cape Town’s foremost BPO call centre outsourcing company, offering inbound and outbound outsourced contact centre services, as well as business continuity services and consumer care line solutions.

Fusion Outsourcing has been operating in South Africa for nearly a decade with a skilled, well-established team and has Level 5 certification as a result of a dynamic Broad-Based Black Economic Empowerment strategy.

Fusion Outsourcing has BPO call centre operations in Cape Town and Johannesburg, with state-of-the-art facilities, world-class IT infrastructure and seat capacity of 1900.

BPO call centre services

Fusion Outsourcing provides a comprehensive range of call centre services which are tailored to meet the unique needs of your business.

Outbound BPO call centre agents are selected from the top 25% within the industry and with a minimum of two years similar product sales experience, to provide premium outbound sales and appointment setting services.

Inbound agents receive and process a wide range of incoming calls in our BPO call centre units in Johannesburg and Cape Town, providing support for customer services, inbound sales, inbound sales completion, retentions and renewals.

In addition to receiving voice calls, we also utilise a variety of other channels through which your customers are able to contact us and through which they can be contacted. These multi-media options include email, SMS, fax and social media. This puts the customer first, as it enables them to be contacted via their preferred communication channel in real time.

As part of our BPO call centre offering, we provide a fulfilment service whereby items such as manuals, documentation, vouchers, etc can either be sent electronically or in hard copy to your customers.