SA's business process outsourcing (BPO) industry stands to benefit from the transfer of English-based voice operations out of India in 2012.

An opportunity for South Africa has arisen from the withdrawal of UK call centre operations from India. Recent events have tarnished India's reputation in outsourced call centre services and South Africa, with it's cultural affinity for the UK and excellent English language talent pool represents a high-quality alternative for large UK businesses looking to outsource their customer service operations.

South Africa has built a solid reputation in recent years as a world-class yet affordable business process outsourcing destination.

Fusion Outsourcing's headquarters, Fusion House at Century City, Cape Town; and our new Gauteng premises in the Johannesburg CBD are modern, state-of-the art contact centre facilities, from where our almost 1500 agents and support staff deliver customer services of award-winning standards. In 2011 Fusion won the national industry awards – for an unparalleled 3rd consecutive time – for both the Best Offshore BPO Centre of the Year, and the Best Offshore Customer Service Centre of the Year.

As a top South African BPO service provider, Fusion Outsourcing can offer solutions that are both cost-effective and reflect the uniqueness of the individual brands and values of companies looking for an alternative offshoring destination.

Read more about how SA's BPO industry is perfectly positioned to service the UK market on ITWeb