Fusion is one of South Africa’s leading Business Process Outsourcers, uniquely positioned through strong international and local experience to meet our clients’ needs. We deliver best quality and cost efficiency in a single value proposition.

Track record

Established – we have operated in South Africa for close on a decade with a skilled, well-established team

Award-winning – Best Offshore BPO Centre, Best Offshore Customer Service Centre, 2008, 2009, 2010, and National Silver and Regional Gold for Sales Agent of the Year in 2010

BBBEE – Level 5 certification as a result of a dynamic Broad-Based Black Economic Empowerment strategy

Resources

Infrastructure – state-of-the-art facilities, world-class IT infrastructure and support in Cape Town and Gauteng; seat capacity of 1900

Human Capital – innovative and best practice in-house recruitment and training as a SETA-accredited Further Education and Training college

Transition – a skilled, experienced transition team combines client requirements with innovation and trusted project methodologies for seamless handovers

Quality – the quality of processes, driven by our focussed quality department, is central to our business

Approach

Customer focus – our service ethic spotlights your customers’ needs at all times

Transformation – continuous improvement and optimisation driven by our dedicated CRM and Quality departments is built into every process

Employer of choice – various programmes optimise; wellness and work environment, learnership and development, rewards and recognition, and Fusion's values-based culture

Flexibility – each organisation has its own objectives so we design bespoke solutions with built-in flexibility in the term of agreement because we understand that business strategies change from time to time